Privacy Policy

We collect information necessary to provide a fast, reliable, and personalised food delivery experience. This includes:

Personal Information You Provide

• Full name, email address, and phone number when you register an account
• Delivery address(es) you save to your profile
• Profile photo (optional) and in-app preferences
• Feedback, ratings, and messages submitted via the app

Information Collected Automatically

• Precise or approximate device location (with your permission) to find nearby restaurants and estimate delivery times
• Device identifiers, IP address, browser type, and operating system
• App usage data — screens visited, features used, session duration, and crash reports
• Order history, search queries, and browsing patterns within the app

The information we collect enables us to operate and improve JaffaMart. Specifically, we use your data to:

• Process and fulfil your food orders, including coordinating with restaurant partners and delivery personnel
• Enable account creation, authentication, and secure sign-in
• Calculate delivery fees, estimated times, and accurate addresses
• Send order confirmations, status updates, and delivery notifications via SMS, email, or push notifications
• Personalise your in-app experience — such as recommending restaurants you may enjoy
• Provide customer support and respond to your inquiries
• Detect and prevent fraud, abuse, and unauthorised account access
• Analyse usage trends and improve app performance and features
• Comply with applicable legal obligations

We will not use your personal data for purposes incompatible with those listed above without your explicit consent.

All payment transactions on JaffaMart are handled by Razorpay Software Private Limited, a trusted and RBI-regulated payment gateway.

When you make a payment, the following may be shared with Razorpay:

• Order amount and transaction reference number
• Your email address and phone number (for payment confirmation)
• UPI IDs or masked card details for saved payment methods (managed by Razorpay's vault)

We support multiple payment methods including UPI, credit/debit cards, net banking, and popular digital wallets. Razorpay's own privacy policy governs their handling of your payment data. We encourage you to review it at razorpay.com/privacy.

Failed or refunded transactions are processed in accordance with Razorpay's refund policies, typically within 5–7 business days.

Protecting your personal information is a top priority. We implement industry-standard safeguards to prevent unauthorised access, disclosure, or misuse of your data:

• All data transmitted between your device and our servers is encrypted using TLS/HTTPS
• Passwords are hashed using strong cryptographic algorithms and are never stored in plain text
• Access to user data is restricted to authorised personnel only, on a strict need-to-know basis
• We conduct regular security audits and vulnerability assessments
• Our infrastructure is hosted on secure, certified cloud providers with physical and network-level security controls

We retain your personal data for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time.

JaffaMart integrates with select third-party services to deliver a complete experience. These partners may receive limited data necessary to perform their functions:

• Razorpay — Payment processing and transaction management
• Google Maps / Maps SDK — Real-time delivery tracking, address autocomplete, and ETA calculations
• Firebase (Google) — Push notifications, crash analytics, and app performance monitoring
• Twilio / SMS Gateway — OTP delivery and transactional SMS notifications

Each third-party service is governed by its own privacy policy. JaffaMart is not responsible for the practices of these external providers. We encourage you to review their respective policies.

We do not sell, rent, or trade your personal information to any advertising networks, data brokers, or unaffiliated third parties for marketing purposes.

JaffaMart is intended for use by individuals who are 18 years of age or older. Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Parents and guardians are responsible for monitoring and supervising their children's use of digital services. If you permit a minor between 13 and 17 to use JaffaMart, you assume responsibility for ensuring their compliance with this policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how JaffaMart handles your data, we're here to help. Please reach out to our support team:

We aim to respond to all privacy-related inquiries within 48 business hours. You may also use this contact to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Report a potential security vulnerability or data breach